Shipping Policy

Shipping:

We’re happy to offer Free Standard Shipping on orders over ₹999

PROCESSING

Most items will ship out within 3-5 business days of ordering (weekends and holidays not included). However, some orders may take up to 7 business days to process.

You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.

If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, we’ll get back to you within 24 hours.

 

SHIPPING RATES & TIMES

Please refer to the table below for various shipping times to your destinations.

Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.

COUNTRY STANDARD SHIPPING EXPRESS SHIPPING
India FREE for orders over ₹999, otherwise ₹99 with 5-10 business days FREE for orders over ₹1999, otherwise ₹199 with 3-5 business days

 

SHIPPING STATUS

You can simply log into your account and click “My Orders” to view your order status.

Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

 

P.O. BOXES & APO/FPO ADDRESSES

We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.

 

EXCHANGE POLICY:

We at THEFIGUREOUT.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 2 days of delivery.

To exchange a product, use our easy online exchange process by logging in to your THEFIGUREOUT.COM account. You can also Call our customer Care Team on +91 8964096114 (Working hours: Monday to Saturday, 10 am to 7 pm) or email us at thefigureout@gmail.com.

Points to remember for Return:

  • Exchange request need to be within 2 days of the delivery of product.
  • All items purchased from The Figureout (except for accessories) can be exchanged.
  • All exchanged items must be unused and unwashed for hygiene reasons.
  • Exchanged items must be with original packaging and tags in place. Items without tags will not be accepted.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot.
  • In you choose to self-ship the products, they should be dispatched within 48 hours after the exchange request is raised.
  • Please make sure that the exchanged items are packed securely to prevent any loss or damage during transit. For all self-shipped exchanged, please use a reliable courier service.
  • In case of orders where reverse pick-up may not apply, customers can self-ship the items to THEFIGUREOUT.COM . In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code.
  • Accessories product category fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
  • Once a product is exchanged, unfortunately we can’t offer you second time exchange for the product.
  • Please note that items on sale are non-exchangeable.

CASH ON DELIVERY POLICY:

  • To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
  • C-O-D is applicable on a minimum sale value of Rs. 1000 and maximum of Rs. 10,000 only.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • No credit/debit cards are accepted in Cash on Delivery.

PROMO CODES AND COUPONS:

  • Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
  • Two offers cannot be clubbed together using the Promo Code.

Images & Representations of Products/Services

  • Product Images are indicative in nature
  • Actual Product may differ from the image. Please refer the product specification for the product.

For Queries/Comments

Send us your questions or comments to thefigureout@gmail.com

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