We at THEFIGUREOUT.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 2 days of delivery.
To exchange a product, use our easy online exchange process by logging in to your THEFIGUREOUT.COM account. You can also Call our customer Care Team on +91-8964-096114(Working hours: Monday to Saturday, 10 am to 7 pm) or email us at firstname.lastname@example.org
Points to remember for Return:
- Exchange request need to be within 2 days of the delivery of product.
- All items purchased from The Figureout (except for accessories) can be exchanged.
- All exchanged items must be unused and unwashed for hygiene reasons.
- Exchanged items must be with original packaging and tags in place. Items without tags will not be accepted.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot.
- In you choose to self-ship the products, they should be dispatched within 48 hours after the exchange request is raised.
- Please make sure that the exchanged items are packed securely to prevent any loss or damage during transit. For all self-shipped exchanged, please use a reliable courier service.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to THEFIGUREOUT.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code.
- Accessories product category fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
- Once a product is exchanged, unfortunately we can’t offer you second time exchange for the product.
- Please note that items on sale are non-exchangeable.